FAQs

PRODUCT HELP

We totally get it—security is everything. Our locks use bank-level AES-256 encryption and have passed independent penetration testing. Physically, they’re built with hardened steel anti-drill plates and anti-pry designs. We also offer regular over-the-air security updates to stay ahead of threats. Your peace of mind is our priority.

Yes. We produce samples using the same materials, production lines, and QC standards as bulk orders. Each sample undergoes identical performance tests (leakage, insulation, material safety). We will also provide a QC report with sample photos/videos for your review.

Absolutely. Every lock undergoes 200,000+ cycle testing (that’s over 30 years of daily use) and extreme temperature/humidity tests (-30°C to 70°C). Our motors are rated IP65 weather-resistant, and we use industrial-grade components. This is why we confidently offer a 3-year full warranty with lifetime support.

Privacy is non-negotiable. We are GDPR and CCPA compliant—all user data is anonymized and locally stored by default. Our app only accesses necessary permissions with clear user consent, and we never sell or share data. You can even choose local-only operation without cloud connectivity if preferred.

We assign a dedicated project manager and engineer once you start sampling. You’ll get 24-hour response times and weekly update reports. For customizations (finishes, logos, firmware tweaks), we provide 3-5 day turnaround feedback during the sampling phase. Our goal is to make the process collaborative and stress-free for you.

These are the exact reasons why brands trust us as their long-term partner. The best way to experience our quality is to test a real sample in hand.

SALE SUPPORT

Excellent question. This is where our 10 years of experience really counts. We use a ‘Golden Sample’ system—your approved sample becomes the standard for production. Every batch undergoes inline QC checks and final random testing against that sample. We also implement real-time production monitoring with data tracking, so any deviation is caught immediately. You’ll receive QC reports with photos/videos before shipment.

Absolutely. We source high-grade materials (e.g., 304 stainless steel, zinc alloy) from certified suppliers, and all finishes undergo salt spray testing to prevent corrosion. For environmental compliance, we meet RoHS, REACH, and CE standards—and can provide test reports from third-party labs. We’re happy to share material certificates before production begins.

Yes, transparency is key. You’ll have access to our production schedule dashboard, with weekly updates including photos/videos. If changes are needed mid-production, our engineering team is on standby to assess impact on timing and cost—we’ll never proceed without your approval. Our goal is flexibility without surprises.

We run 3 fully automated assembly lines with a monthly capacity of 80,000–100,000 units. Standard lead time is 30–35 days after final confirmation. For urgent needs, we maintain a ‘fast-track’ line for priority orders, which can reduce lead time by 30–40%. We’ve successfully handled large orders for retail chains in Europe and the US—scalability is one of our strengths.

We pre-plan each order with buffer time built in and keep key components stocked for popular models. Our supply chain is dual-sourced for critical parts to avoid shortages. If any unforeseen issue arises, you’ll be notified within 24 hours with a clear recovery plan. We’ve maintained on-time delivery rates above 98% for the past three years.

Our production process is built to be efficient, transparent, and adaptable—because your success is our success. Ready to move into production?

SHOPPING WITH US

Great question. We offer flexible, door-to-door solutions: cost-effective sea freight (about 30-35 days to US/EU ports), or fast air freight (5-7 days). We handle all customs paperwork (Incoterms: DAP/DDP preferred) and provide a clear, all-inclusive quote upfront—no hidden fees. Once shipped, you’ll receive a real-time tracking link to monitor your order every step of the way.

We take packaging seriously. Each lock is individually packed in custom EVA foam inserts inside a retail box, then shipped in reinforced, weather-resistant cartons with edge protectors. We conduct pre-shipment drop tests to meet international freight standards. You can also opt for additional palletization for full-container orders for extra security.

We stand firmly behind our quality. All our smart locks come with a 3-year comprehensive warranty covering parts and workmanship. If any defect arises, we’ll first troubleshoot via video call. If a replacement is needed, we ship a new unit within 48 hours at our cost—you don’t need to return the old one immediately. Our goal is to minimize your downtime.

You and your end-users are fully supported. We provide multi-language support materials (manuals, videos, FAQs). End-users can access our dedicated customer support portal. For firmware, we roll out secure, over-the-air (OTA) updates that enhance features and security. We also offer white-label support options if you prefer to manage first-line support under your brand.

Yes, absolutely. We maintain a strategic inventory of critical components (motors, circuit boards, keypads) for at least 5 years to support repairs and longevity. For repairs, we offer an advanced exchange service: we ship the repaired/replacement unit first. Typical turnaround time is under 7 business days from receiving the faulty unit at our service center.

Our process is designed for peace of mind—so you can focus on selling with confidence. Put simply, we handle the logistics and back you up for the long run.