FAQs – Secure Access, Designed Smart Locks for Modern Living

PRODUCT HELP

How secure is your lock, really? I’m concerned about digital hacking and physical break-ins.

Will it work smoothly with my country’s door types and existing smart home systems?

What about durability? I need a lock that won’t fail in extreme weather or high-traffic use.

How do you protect user privacy, especially with app/data collection?

If we need technical support or customization during sampling, how fast can you respond?

We assign a dedicated project manager and engineer once you start sampling. You’ll get 24-hour response times and weekly update reports. For customizations (finishes, logos, firmware tweaks), we provide 3-5 day turnaround feedback during the sampling phase. Our goal is to make the process collaborative and stress-free for you.

These are the exact reasons why brands trust us as their long-term partner. The best way to experience our quality is to test a real sample in hand.

SALE SUPPORT

How do you ensure consistent quality during mass production, especially after we approve the sample?

Excellent question. This is where our 10 years of experience really counts. We use a ‘Golden Sample’ system—your approved sample becomes the standard for production. Every batch undergoes inline QC checks and final random testing against that sample. We also implement real-time production monitoring with data tracking, so any deviation is caught immediately. You’ll receive QC reports with photos/videos before shipment.

Are your materials and finishes durable and environmentally compliant for our market?

Can we track our order progress? What if we need a mid-production change or update?

What is your production capacity and lead time? Can you handle urgent or large orders?

How do you prevent production delays, and what if there are unforeseen issues?

We pre-plan each order with buffer time built in and keep key components stocked for popular models. Our supply chain is dual-sourced for critical parts to avoid shortages. If any unforeseen issue arises, you’ll be notified within 24 hours with a clear recovery plan. We’ve maintained on-time delivery rates above 98% for the past three years.

Our production process is built to be efficient, transparent, and adaptable—because your success is our success. Ready to move into production?

SHOPPING WITH US

What are my shipping options, costs, and how long will it take to arrive at our warehouse?

How do you ensure the locks aren’t damaged during transit?

What is your warranty and return policy for defective units?

What if my customers need technical support or firmware updates in the future?

Do you keep spare parts in stock, and how long does repair service take?

Yes, absolutely. We maintain a strategic inventory of critical components (motors, circuit boards, keypads) for at least 5 years to support repairs and longevity. For repairs, we offer an advanced exchange service: we ship the repaired/replacement unit first. Typical turnaround time is under 7 business days from receiving the faulty unit at our service center.

Our process is designed for peace of mind—so you can focus on selling with confidence. Put simply, we handle the logistics and back you up for the long run.